Shipping policy

Shipping Policy

Thank you for shopping with us. This policy explains the steps we take to get your order from our warehouse to your door, and what you can expect along the way.

Order Handling
We start working on your order as soon as it comes in. Typically, orders are packed and released to the carrier within 1–2 business days. We do not process or dispatch orders on weekends or public holidays.

When order volumes are unusually high—such as during major sales or holiday periods—handling may take longer than normal. If your order is hit by a substantial delay, we will let you know by email. Orders placed after 5:00 PM local time will be handled as if placed on the next business day.

Shipping Methods & Delivery Estimates
The shipping fee for your order depends on your location and the service you pick, and the exact amount is shown at checkout.

Standard Shipping: 3–5 business days

Express Shipping: 1–2 business days

International Shipping: 7–21 business days

These delivery estimates are not guarantees. Sometimes shipments run late because of carrier problems, weather, or other situations we cannot control.

Tracking Your Shipment
After your order is dispatched, we will send you a confirmation email with your tracking number(s). Tracking details usually appear within 24–48 hours.

If you have not received tracking information within 3 business days of ordering, please contact us so we can help.

Domestic Shipping
We deliver to all addresses within the country. We currently cannot ship to P.O. boxes. If you have a P.O. box, please enter a physical street address at checkout instead.

International Shipping
We currently ship to a limited selection of countries and regions. International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are the buyer's responsibility and are not part of your order total or shipping cost. We cannot control these fees and cannot predict their amount.

Because customs rules differ from one country to another, we suggest contacting your local customs office for more information.

Lost, Damaged, or Stolen Packages
We are not responsible for products that are damaged or lost during shipping. If your order arrives damaged, please contact the shipping carrier to submit a claim. We recommend keeping all packaging materials and damaged goods until the claim is settled.

If your tracking information shows the package as delivered but you have not received it, please contact the carrier directly to request an investigation.

Returns, Changes & Cancellations
For details about returns, exchanges, and cancellations, please see our Return Policy.

If you need to change or cancel your order, please contact us within 24 hours of placing it. Once an order has been shipped, we cannot modify or cancel it.

Delays Outside Our Control
All delivery timeframes are estimates and are not guaranteed. Orders may be delayed by events beyond our control, including but not limited to severe weather, natural disasters, carrier disruptions, or peak holiday seasons.

Questions?
If you have any questions about this Shipping Policy, please contact us using the details provided on our website.